Fix payment issues, such as declined or incomplete transactions

If you accept issues paying for Google products, you might need to fix a problem with your payments contour.

Detect the issue you lot're experiencing below:

"Your transaction cannot be completed"

A multifariousness of different situations may trigger this bulletin. Endeavour these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting additional information to the states, please practise so. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such as a credit carte du jour) matches the address recorded in your Google payments eye settings. If they don't match, update your address in your Google payments center, and effort the transaction again.
  • Effort using a Google Play gift card to complete the transaction.
  • Try using the best interface for your computing device:
    • If you lot're using a desktop calculator, try the transaction using the Google product'south website.
    • If you're using a mobile device, endeavour using the product'south mobile app (if an app is available).
  • If you lot're using guest checkout when the error occurred:
    • Try signing in to an existing Google business relationship and placing the order once again.
    • Try creating a new Google account if you don't already have i and visiting the Google Store to try the transaction again.

"Unable to consummate transaction: Expired card"

Cheque to see if your payment method is upward to date. If it isn't, update it in the Payments center.

"Unable to complete transaction. Please apply some other form of payment."

Annotation: These steps too apply if you see the error message "Your payment didn't go through. Please try a different payment method or try again later."

Try the following:

  1. Check to run across if your payment method is upwardly to date. If it isn't, update it in the Payments centre, so try your purchase again.
  2. Make sure you have enough money in your account for the purchase.
  3. If you lot're nevertheless having bug, contact your bank to run into if in that location's a problem with your account.
  4. Endeavor making the buy again with a different payment method.

"Your payment was declined due to an result with your account"

If you run across this message, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • We demand a niggling more than information to protect your account against fraud.
  • Nosotros demand a petty more information to comply with EU law (European customers only).

To fix the event, try the following:

  1. Go to the Payments eye.
  2. Have activity on any errors or requests in the payments heart.
    1. You lot might demand to verify your identity before you lot can buy anything through your Google Business relationship.
  3. Brand certain your proper noun, accost, and payment data are up to date.

"Unable to procedure payment: Low bill of fare balance"

You might not have plenty funds in your account to make the payment. Bank check your account residual or contact your banking concern.

Ineligible or unavailable credit or debit card

Carte is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the card before you can use it over again:

  1. Get to pay.google.com and sign in to your account.
    1. If you take multiple accounts, sign in to the business relationship with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenAccuse card.
  4. Inside 2 days, you'll discover a temporary accuse on your card statement along with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the eight-digit lawmaking.

If you attempt to verify the payment method once again:

  1. Ostend which bill of fare you want to verify.
  2. Check how long ago you tried to verify your card.
    • If less than two days: Wait up to 2 days.
    • If more than 2 days: Cheque your card statement. You lot should find a temporary charge from Google called "GOOGLE TEST," with an 8-digit code.

Card is grayed out & says "bill of fare is ineligible"

Y'all can't utilise this carte for this purchase. Attempt to make the purchase over again with a unlike bill of fare.

If the carte du jour you want to utilize isn't listed, follow the on-screen instructions to add together a new card.

Airtight payments profile

Larn more most what to do if you lot temporarily or permanently closed your payments profile.

If you're still having problem, contact back up.

Was this helpful?

How can nosotros better information technology?